Comments on: When being invisible is golden… https://www.briankurtz.net/when-being-invisible-is-golden/ Mon, 13 Jun 2016 14:27:33 +0000 hourly 1 https://wordpress.org/?v=7.1 By: Casey Demchak https://www.briankurtz.net/when-being-invisible-is-golden/#comment-425 Mon, 13 Jun 2016 14:27:33 +0000 https://www.briankurtz.me/?p=309#comment-425 Hi Brian – Love this post. I grew up being a baseball catcher through high school and American Legion ball, and today I am a successful copywriter. I can really relate to this post. Great job. I was the type of catcher who maintained a running dialogue with the ump the entire game. Thought it might get some calls slightly off the edges for my pitcher…and I thought it might help me out when I was at bat. People ask me how I get motivated to write every morning, and I always tell them, “Two cups of coffee and two big wiffs of my old high school catcher’s glove. It still smells like baseball.” Thanks for the post! Casey Demchak

]]> By: Chase https://www.briankurtz.net/when-being-invisible-is-golden/#comment-221 Tue, 14 Apr 2015 14:00:24 +0000 https://www.briankurtz.me/?p=309#comment-221 Hi, Brian, I’ve enjoyed your article, “When Being Invisible Is Golden” very much. I’m not a baseball fan though, being from Nigeria, and not exposed to the game from early age.

But the comparison of the umpire to the customer service agent or fulfillment manager roles and as direct marketing functions is just so excellent.

I especially love these statements and have tweeted them to bookmark them:

1. If anyone in marketing today thinks customer service and fulfillment are not “marketing functions,” they are missing the boat.

2. Having pride in giving “exquisite service” and not being noticed when you are doing a perfect job is often the most rewarding thing you can do in life.

I also love the personality–unpretentious, unaffected–in your writing.

Thanks for this bit of education.

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