Have you ever thought about your clients or customers as “patients?”And if you haven’t, what kind of bedside manor could you add when you deal with them…in addition to selling to them and servicing them?One way is to onboard them forever as I talked about in “Onboarding is not housekeeping.”Another way is to be more ...

On November 22nd 62 years ago, everything changed. And not because of a global pandemic, a crushing recession or a terrorist attack on U.S. soil…although the world can go into a tailspin (i.e. the shi**er) in all sorts of terrible ways almost anytime. I’ve been writing Thanksgiving blog posts since 2017. And long before ...

When I entered the direct marketing/ publishing world in 1981, I kind of knew what an entrepreneur looked like.But meeting my “new boss” (and eventual mentor) Marty Edelston took it to an entirely new level.He was brash, and bold, always demanding everyone to work as hard as he did… and it was both inspiring ...

This subject line seems like a setup to talk about some political conspiracy…but it is not.It is my way of sharing some important “lessons from Mom” we all have tucked away somewhere…after  originally sharing the same subject line back on Mother’s Day in 2014.But I was reminded of it today…while traveling this week to two ...

I was on a Live Cast a few years ago where the host asked one question of each of the 30+ guests she had on it and we had to respond in 5 minutes or less:“What is one shift you made in your business that allowed you to multiply your wealth without sacrificing you?”Good ...